Contact Us

We are here to help with access, passwords, memberships, gifts, shipments and payments. A person answers.

Support email

For any question, write directly to paul@apocrify.com. We strongly encourage you to contact us first: we solve most issues quickly, without the need for bank disputes or chargebacks.

Phone

+852 9387 1459

Support hours

Mon-Fri, 9:00 AM - 9:00 PM (US Time)

What can we help you with?

Access and sign-in

a forgotten password or a password email that did not arrive
moving your access to a different email address
using the app on a new phone, tablet or computer
audio that does not play

Memberships and trials

cancelling a trial or an annual membership
switching from annual to lifetime
inviting or removing your second listener

Gifts

a gift email that did not arrive
changing the delivery date or the recipient's address
redeeming a gift code

Physical books and shipping

questions about shipping times and delivery status
wrong or incomplete shipping information
delayed, damaged or lost shipments
replacements for printing or delivery issues

Billing

receipts and invoices
duplicate charges or payment errors
refunds (see our Refunds Policy)