We want you to be happy with every product and service purchased from Apocrify. If something does not meet your expectations, write to us and we will help you quickly and fairly.
1. The free trial comes first
The membership starts with a free trial. During the trial nothing is charged. We email you two days before the first charge, and you can cancel with one click from the "Me" page, or by writing to us. If you cancel before the trial ends, you are never charged.
2. Membership refunds
- Forgot to cancel the trial? If you were charged at the end of your free trial and you write to us within 14 days of that first charge, we refund it as a courtesy. This is available once per customer.
- Paid today, without the trial? If you chose to pay right away and skip the free trial, you have 7 days from the payment to ask for a full refund.
- Annual renewal. If your yearly membership renewed and you have not used the app since the renewal, write to us within 14 days of the renewal date and we refund it. We email you about 30 days and again 7 days before each renewal.
- Gifts. A gift code that has not been redeemed can be refunded to the person who bought it within 30 days of the purchase. A gift code that has already been redeemed cannot be refunded.
Days are counted from the date of the charge. Outside these cases we are not able to refund membership charges, but you can cancel at any time: cancellation stops future charges and you keep access until the end of the period you paid for.
3. Something does not work
If you cannot sign in, a link does not arrive, a file does not open or audio does not play, please contact us first. Most problems are solved in minutes. If we cannot solve a problem that prevents you from using what you paid for, we refund you.
4. Physical books
- If an item arrives damaged, misprinted or incorrect, we will offer a replacement or a refund. Please contact us within 30 days of delivery and, when possible, include a photo of the issue.
- Physical books are covered by a 30-day satisfaction guarantee, counted from the delivery date shown by the carrier's tracking, as long as the request is reasonable and not abusive.
- Shipping costs may be non-refundable, except in cases of production or fulfillment errors.
5. Billing errors
If you believe you were charged in error or twice, contact us and we will investigate promptly and refund any mistaken charge.
6. How to request a refund
Write to paul@apocrify.com with "Refund Request" in the subject line, and include:
- your full name,
- the email address you used and, for physical books, your order number,
- the date of purchase,
- a brief description of the issue, if you wish.
Refund requests are normally processed within 3-5 business days. Refunds are issued to the original payment method whenever possible. Your bank may take a few more days to show it.
7. Before a bank dispute
If you are thinking about a bank dispute, write to us first: we usually solve it the same day.
8. Your feedback helps us improve
While entirely optional, we greatly appreciate any feedback about why you requested a refund. It helps us improve our books and services and serve all of our customers better.