This page summarizes the key rules that apply when you purchase from Apocrify. It is meant to be read together with our Terms & Conditions, Shipping Policy and Refunds Policy. By placing an order, you agree to these rules.
1. What this applies to
We offer:
- the digital membership (free trial, lifetime and annual access, gifts),
- digital products (eBooks, PDFs, downloads),
- physical books (printed and shipped).
2. Refunds
- Memberships and digital products: refunds follow the rules in our Refunds Policy.
- Physical books: the 30 days start on the delivery date shown by the carrier's tracking. If the product does not meet your expectations, you may request a full refund within the 30-day window.
We may request optional feedback, but your refund does not depend on giving a reason.
Important: for physical books the guarantee applies only when the product is successfully delivered and received. It does not apply to delivery failures caused by:
- an incorrect or incomplete address,
- missed delivery attempts,
- refused deliveries,
- parcels not collected or held at a carrier location.
3. The free trial
- A valid card is required to start the trial. It is saved securely by Airwallex.
- Nothing is charged during the trial. Its length is shown on the sign-up page when you start it.
- We email you a reminder two days before the trial ends.
- At the end of the trial the card is charged for the plan you chose, unless you have cancelled.
- You can cancel with one click from the "Me" page.
4. Annual renewals
Annual memberships renew automatically every 12 months. About 30 days before each renewal, and again about 7 days before, we email you the amount that will be charged and a link to cancel with one click; if the annual price has changed, the new price applies from that renewal. You can cancel at any time and keep access until the end of the period you paid for. A receipt is emailed after every charge.
5. Digital access
Access is tied to the email address you enter. Please make sure it is correct. If you typed it wrong, write to us and we will move your access to the right address. A membership is for you and one invited second listener. Passwords are personal, and we may suspend accounts that share access beyond this.
6. Damaged, misprinted or incorrect books
If your physical book arrives damaged, misprinted or incorrect, contact us within 30 days of delivery and include clear photos of:
- the item,
- the packaging, and
- the shipping label (when possible).
We will arrange a replacement or refund in line with our Refunds Policy.
7. Address accuracy is your responsibility
You are responsible for providing a complete, accurate, deliverable shipping address at checkout, including unit or apartment number, access codes and delivery details.
If an order cannot be delivered because of an incorrect or incomplete address, we are not responsible for the delivery failure and we are not required to issue a refund. You may need to contact the carrier or pick up the parcel at a hold or pickup location.
8. Address change window (24 hours)
If you notice an address error after placing an order, you must contact us within twenty-four (24) hours of placing the order so we can attempt to correct it before production or shipment.
After this 24-hour window:
- the order is locked for fulfillment, and
- we will not process address changes, reroutes, intercepts or delivery modifications.
If the address is incorrect after this deadline:
- any reshipment requires payment of new shipping charges, and
- if the original shipment is not returned to us and is deemed lost, abandoned or non-recoverable, a replacement copy will be shipped only after payment of the replacement shipping fee of $39.
If a parcel is returned to sender because of address issues, refusal or failure to collect it within the carrier's holding period, reshipment (if available) requires payment of new shipping charges.
9. Tracking and proof of delivery
When available, tracking is provided by us or our fulfillment partners. Carrier tracking scans, including "Delivered" or "Available for Pickup/Hold", are considered proof of delivery or availability. Packages marked as "Delivered" or "Available for Pickup/Hold" are not considered lost.
If tracking shows "Delivered" but you did not receive the parcel, contact us within 30 days so we can assist with a carrier investigation where possible.
10. Production, processing and delivery estimates
Physical books are often produced by professional print-on-demand and fulfillment partners. Processing is typically 1-3 business days and may be longer during peak periods. Delivery estimates are not guaranteed: customs, weather, strikes, carrier delays and holidays may affect arrival.
11. International orders: customs, duties and taxes
For international orders, customs duties or taxes may apply based on your country's regulations. Any such charges are generally the customer's responsibility.
12. Duplicate or multiple orders
Duplicate or multiple orders may be produced and shipped in separate packages. If you believe you placed a duplicate order, contact us within twenty-four (24) hours so we can review options before production or shipment begins. After this period, shipment may be initiated and changes cannot be guaranteed. Once production has started, cancellations and shipping charges may be non-refundable.
13. Failed payments
If a membership charge fails, we try again over the following days and let you know by email. After four failed attempts the membership is suspended. Write to us and we will help you restore it.
14. Fraud and abuse protection
To protect our customers and prevent abuse, we may:
- limit repeated refund requests,
- request additional proof (including photos), and
- refuse requests that appear abusive or fraudulent.
15. Before a bank dispute or chargeback
If you are considering a bank dispute or chargeback, contact us before filing it. In many cases we can provide an immediate solution: restored access, a cancellation, a replacement, carrier instructions or a refund.
16. Need help? Please contact us first (we will fix it)
If something feels wrong with your order, your access, a delivery or a charge, email us first at paul@apocrify.com.
By placing an order you confirm that you have read and agree to our Terms & Conditions, Refunds Policy, Shipping Policy and these Delivery & Billing Rules.
We are not here to argue. We are here to solve. Email us first and we will take care of you as quickly as possible.