Shipping Policy

This Shipping Policy explains how orders are processed, produced and delivered when you purchase from Apocrify. By placing an order, you agree to the terms outlined below.

1. Types of products

We offer different kinds of products:

• Digital membership (Apocrify app, trials, lifetime and annual access, gifts): delivered electronically.
• Digital products (eBooks, PDFs, downloadable resources): delivered electronically.
• Physical books: printed and shipped to your address.

Sections 2 to 11 apply to physical books. Section 12 explains how digital access is delivered.

2. Order processing time

Once your order has been placed and payment is confirmed, it enters our processing and production workflow.

• Standard processing time is typically 1-3 business days.
• During peak periods, holidays or special promotions, processing may take slightly longer.

You will receive an order confirmation email after checkout. When your order has been produced and shipped, you may receive a shipping confirmation message (where available).

3. Print-on-demand and fulfillment partners

Physical books are often produced using professional print-on-demand and distribution partners. This means:

• your book is printed specifically for you after your order is placed,
• production times can vary depending on demand and printing capacity,
• shipping is carried out by third-party carriers (such as postal services and courier companies).

4. Shipping methods and estimated delivery times

Available shipping methods and estimated delivery times may vary depending on:

• your destination country and region,
• the production facility used,
• the shipping option selected at checkout (where applicable).

As a general guideline:

• Domestic shipments (within main fulfillment regions): usually arrive within 5-18 business days after production.
• International shipments: may take approximately 10-25 business days, depending on customs and carrier conditions.

These timeframes are estimates and not guaranteed delivery dates. Customs inspections, weather conditions, carrier delays or public holidays may affect actual delivery times.

5. Shipping costs

Shipping costs are calculated based on:

• destination country,
• number of items in your order,
• selected shipping method (where applicable).

The total shipping cost (if any) is displayed during checkout before you complete your purchase.

6. Tracking information

Whenever possible, we or our fulfillment partners will provide tracking information for your shipment. Tracking availability may vary depending on:

• the destination country,
• the carrier used,
• the shipping method.

If tracking is available, you will typically receive a link or code by email once your order has shipped.

7. Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

• If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping fees may apply for re-shipment.
• If you notice an error in your address after placing an order, contact us within 24 hours so we can attempt to correct it before shipment. See our Delivery & Billing Rules.

8. Delays, lost or damaged shipments

Although we do our best to ensure a smooth delivery, delays or issues may occur that are outside our direct control.

• Delays: carrier delays, customs inspections or extraordinary events (for example weather or strikes) may affect delivery times.
• Damaged items: if your book arrives damaged, misprinted or with a production defect, contact us within 30 days of delivery with photos, and we will arrange a replacement or refund in line with our Refunds Policy.
• Lost shipments: if a package is confirmed lost by the carrier, we will work with our fulfillment partners to investigate and, when appropriate, offer a replacement.

9. Customs, duties and taxes

For international orders, local customs, import duties or taxes may apply depending on your country's regulations.

• Any such additional charges are generally the responsibility of the customer.
• We recommend checking with your local customs office before placing an international order.

10. Returns and refunds

Returns and refunds for physical books are handled according to our Refunds Policy, which includes a 30-day satisfaction guarantee.

11. Changes to this Shipping Policy

MDS MEDIA LIMITED may update this Shipping Policy from time to time to reflect changes in our fulfillment processes, carriers or legal requirements. Updates will be posted on this page. Continued use of the Site and placement of orders after such changes signifies acceptance of the updated Policy.

12. Digital delivery: the membership and digital products

Digital products are never shipped. Access is delivered electronically, usually within minutes of payment:

• Right away: after checkout you are taken straight into the app.
• Your account: you sign in with your email and the password you chose (or with Google) on any phone, tablet or computer. Forgot your password? "Forgot your password?" emails you a link to choose a new one.
• On any device: the app opens in your web browser on phone, tablet or computer, and can be added to your phone's home screen like an app.
• Gifts: you choose the day the gift should arrive. On that day we email the recipient your note and a gift code. If the recipient does not receive it, write to us and we will send the gift code to you.

If an email does not arrive, check your spam or junk folder, use "Forgot your password?" under "Member sign in" to get a new link, or write to us and we will open your access by hand.

13. Contact us

If you have any questions about your shipment, delivery times, digital access or this Shipping Policy, please contact us at paul@apocrify.com.